Privacy Policy

Last updated: 4 April 2026

This Privacy Policy explains how VirtoProperty collects, uses, stores, and protects personal data of users of the virtoproperty.com website.

1. General Provisions

Virto Property S.L. (hereinafter “the Company”, “we”) respects users’ right to privacy and processes personal data in accordance with applicable legislation, including:

  • GDPR (General Data Protection Regulation) — EU Regulation 2016/679 on the protection of personal data;
  • LOPDGDD — Spanish Organic Law 3/2018 on the protection of personal data;
  • other applicable regulations in the jurisdictions where we provide services.

VirtoProperty works with clients from many countries. Regardless of your location, we apply a consistent data protection standard that meets GDPR requirements.

Data controller: Virto Property S.L. Plaza Calvo Sotelo, 18, 03001, Alicante, Spain Email: [email protected]

2. What Data We Collect

When you use our website or contact us, we may process the following categories of data:

  • Contact details — name, phone number, email address provided through contact forms, property enquiries, or consultation requests.
  • Preference data — country of interest, property type, budget, purchase goals (investment, relocation, seasonal living) shared during your interactions with us.
  • Technical data — IP address, device type and browser, operating system, interface language, time and duration of visit.
  • Analytics data — pages visited, actions taken on the website, referral source.
  • Communications — messages sent via forms on the website, email, WhatsApp, or other communication channels.

We do not collect special categories of personal data (racial or ethnic origin, political opinions, religious beliefs, health data, etc.).

3. Purposes of Data Processing

Personal data is used to:

  • respond to your enquiry or request;
  • select and present real estate properties;
  • support transactions, prepare documentation, and provide consultations;
  • send informational materials about the property market and new listings (only with your consent);
  • improve service quality, interfaces, and user experience;
  • analyse website traffic and performance;
  • comply with legal requirements and fulfil contractual obligations.

Data processing is carried out on the basis of:

  • Consent — when you submit a form, send an enquiry, or subscribe to our newsletter.
  • Performance of a contract — when processing is necessary to provide the services you have requested (property search, transaction support).
  • Legal obligations — when we are required to store or disclose data under applicable law.
  • Legitimate interests — for service improvement and analytics, provided this does not override your rights and freedoms.

5. Cookies and Tracking Technologies

The website uses cookies and similar technologies to:

  • ensure the website functions correctly (essential cookies);
  • remember your preferences (functional cookies);
  • analyse website traffic and user behaviour (analytics cookies);
  • display relevant content (marketing cookies).

On your first visit, you are asked to choose which cookie categories you permit. You can change your selection at any time through the cookie settings on the website or in your browser settings.

We use the following third-party services:

  • Google Analytics — traffic analysis (data may be transferred to Google servers in the USA);
  • Facebook Pixel — advertising effectiveness measurement (data is transferred to Meta Platforms);
  • WhatsApp — for communication at your initiative (data is processed by Meta Platforms).

6. Sharing Data with Third Parties

We do not sell or share personal data with third parties for marketing purposes.

Data may be shared only with:

  • Authorised service providers — CRM systems, hosting providers, email services that process data strictly on our behalf and under confidentiality agreements.
  • Transaction partners — developers, legal advisors, notaries, and banks as part of a specific transaction and only with your knowledge.
  • Government authorities — in cases directly required by law.

7. International Data Transfers

VirtoProperty operates across multiple jurisdictions. In the course of providing services, your data may be transferred outside the European Economic Area (EEA):

  • to the country where the property you have selected is located;
  • to cloud and analytics service providers (Google, Meta) whose servers may be located in the USA.

In each case, we ensure appropriate data protection safeguards: EU Standard Contractual Clauses (SCCs), adequacy decisions, or other mechanisms provided for under GDPR.

8. Data Retention Periods

We retain personal data no longer than necessary to fulfil the purposes of processing:

  • Enquiries and requests — up to 2 years from the last contact if no transaction took place.
  • Transaction data — for the period required by tax and civil law (typically 5–10 years).
  • Marketing subscriptions — until you withdraw your consent.
  • Cookies and analytics — in accordance with each service’s settings (typically up to 26 months).

9. Your Rights

Under GDPR and applicable legislation, you have the right to:

  • Access — request information about what data we process about you.
  • Rectification — request correction of inaccurate or incomplete data.
  • Erasure (“right to be forgotten”) — request deletion of your data where there is no legal basis for retention.
  • Restriction of processing — request that processing be paused in certain situations.
  • Data portability — receive your data in a structured, machine-readable format.
  • Object — object to processing based on legitimate interests.
  • Withdraw consent — withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, send a request to: [email protected]

We will respond to your request within 30 days. If the request is complex or there are multiple requests, the deadline may be extended by a further 60 days — in which case we will notify you of the extension.

You also have the right to lodge a complaint with a supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD) — www.aepd.es.

10. Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. The website uses SSL/TLS encryption for data transmission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page with the date of the last update. In the event of significant changes, we will notify you via the website.

12. Contact

For questions about personal data processing or to exercise your rights:

  • Email: [email protected]
  • Address: Virto Property S.L., Plaza Calvo Sotelo, 18, 03001, Alicante, Spain